Please press the button below to be directed to the area that best fits your question.
The video below provides a detailed step-by-step walkthrough for enrolling your device. If you still have questions, please see the bottom of the page to contact us.
The video below provides a detailed step-by-step walkthrough for processing a claim. If you still have questions, please see the bottom of the page to contact us.
What do I do if my device has been damaged, broken or is not working properly?
- Please contact your school’s technology department or your dedicated school representative.
What payments options are available?
- We have the ability to process payments in the form of credit card, debit card, online check, or a prepaid cash card provided by your school/district.
I did not receive a copy of my student’s Registration Confirmation Certificate, how do I obtain a copy for my records?
- Please fill out the contact form below, and we will reach out to you promptly.
What does this Protection Plan cover?
- Please contact your school for more information.
How long is my student’s device protected under this plan?
- This can vary by school, but we are happy to provide more information. A large majority of devices are protected for one school year.
Does my device protection transfer to my new device after damages has occurred?
- Parent damage waiver protection will transfer to the newly-issued device within the same protection plan period.
Our help desk is on stand-by and ready to assist you. Please fill out the form below. We promise a quick and thorough response.